Self-Service Technology Makes Headway

In today’s global competition of the survival of the fittest, two more job roles- sales executives and cashiers, out of the most five crisis- facing job roles stated by The Brookfield Institute for Innovation and Entrepreneurship, are going to face the catastrophe in the upcoming years. Due to the massive utilization of automation technology from the past few years, these job roles have already been reducing their head counts. Although the companies are committing that due to the automation, salespersons and cashiers won’t be facing any crunch in their jobs yet the truth is just the contrary, reported by the experts.

Retailers are confronting the latest technology

To cope up with the latest technology, the retailers have now started updating themselves by embracing the new technologies just to stay existent in the challenging market. For an example, the retailers of the self-scanner Walmart has already turned out into 22 Canadian outlets. On Monday in B.C., Ontario and Alberta, Walmart allowed its customers to select any scanner to tally up with their purchases to 20 stores and these customers need to be stopped from just self-checking out or they can be taken to the cashiers to pay their particular bill.

To sustain in the market, the company is assuming to add more scanners by focusing into its Canadian outlets. Gradually, it may give an impulse to the handheld scanners in terms of a smartphone application to put a limited use by the customers.

Reviews: Controversies by the experts

According to Sunil Johal, the policy director of the Mowat Centre, University of Toronto, nowadays most of the large companies are investing in technology with a hope of lowering budget and enlarging service productivity. Johal also added up on Canada’s social policy in a report of 2016 that the companies wouldn’t go for it as that too reduce their labor force.

Alex Roberton replied in an email that company like- Walmart would always uphold the company’s aspiration that is not to kill jobs stealthily but to assist customers with their budgets and also by suggesting them a comfortable check-out option. He visibly quoted that this initiative was not taken to reduce the workforce and nothing could replace cashiers, rather they would always be in need like yesterday, today and tomorrow.

Again Johal agreed with the view but he also mentioned that this could run for few days until the customers would get accustomed with the latest technology.

Global scenario

It is reported that almost 42% of Canada’s labor is going to face a major crisis due to the automation in next 10-20 years with around 3,09,000 cashier jobs and 6,56,000 retail sales persons. Mullin stated that  retail is the main business in North America and global tech titan Amazon is no more away to put a thrust upon the other companies present there who will be forced to upgrade the technological mechanisms in their trade.

A conclusive observation of such developments reveal the potential of evolving automation technologies in creating new job roles, which is contrary to popular belief of how mechanization is factoring the surge in global unemployment. Although, shortage of experts and trained professionals remains to be a challenge for findings substitutes for robots.

Abhishek Budholiya

Abhishek Budholiya is a tech blogger, digital marketing pro, and has contributed to numerous tech magazines. Currently, as a technology and digital branding consultant, he offers his analysis on the tech market research landscape. His forte is analysing the commercial viability of a new breakthrough, a trait you can see in his writing. When he is not ruminating about the tech world, he can be found playing table tennis or hanging out with his friends.