Utilisation of Technology for Transforming Business

Transforming Business

Nowadays, businesses are focusing on reinvention across new applications, new ways of pursuing customers, and new digital processes, coupled with products & services of 21st century. Technology is being applied virtually around every global industry in innovative new ways. For instance, global construction industry is utilising mobile technology for saving millions of dollars spent on changing building process and construction designs.

Some of the emerging technology delivery trends observed currently include

  • Scaled adoption of agile delivery models of industries
  • More appetite for drifting away from health & financial services sectors’ dedicated infrastructure
  • Surging utilisation of automation and artificial intelligence (AI) for automating routine tasks, enhancing predictive monitoring, and increasing L0/L1 support operations’ productivity
  • Evolution of role for digital innovation has delivered high matrix fashion for cross-cutting legacy IT systems silos, and lines of business
  • Substantial rise in willingness for adopting and tailoring package solutions, moving away from the custom-built solutions as default delivery path

One of the major obstacles faced by companies which seek to leverage technology for innovating their business is the gap in investment by technology and business leaders for prioritising scarce time in the structured strategy & planning process. Without this thoughtful prioritisation and coordination, challenges are incurred in creating capacity to pilot innovative capabilities, and construction of a technology blueprint capable of delivering both short-term as well as long-term business results. Tasks are likely to fill up available capacity with continuous pressure in delivering new projects, maintaining existing technology platforms, reporting requirements, and addressing emerging enhancement. It is therefore imperative in shaping demand for technology resource, eliminating or limiting low-value add work, and creating accountability to focus on delivering foundational improvements & new capabilities of business technology, having highest probability of generating return on investment and accelerating the business.

A huge challenge incurred in the collaboration of IT and business is absence of clear alignment around business stakeholders, as well as between IT and business teams in which the true enterprise priority are capabilities. Without clear roadmap for sequencing new capabilities, and blueprint of future, pressure will always be there in addressing ‘squeaky wheel’, generally sub-optimising technology investments of company, and spinning off ‘shadow IT’ projects. Another challenge is incurred when roles of IT and business team members in the business technology delivery are unclear. One problem usually discerned while addressing technology is drilling down of teams into a discussion quickly, on merits of several tools, software packages, and SaaS solutions prior to investment in clear definition of requirements of priority business. Evaluation of technology investments must be done on the basis of most efficient way of delivering required business capability. This requires involving solution architecture and enterprise teams for evaluating design options, potential re-using of existing code, and making/buying assessments.

Beginners in Technology Transformation are Being Evaluated and are Drifting Ahead of Following Trends

  • Leveraging automation, machine learning, and AI
  • Creating people strategy addressing recruitment, development, and retention of scarce IT & data talent
  • Creating an integrated specialised sourcing, procurement, IT, and HR strategy for managing orchestration and partnership between evolving and complex third-party technology ecosystems
About Sudip Saha 7 Articles
Sudip Saha is one of the leading tech consultants in APAC, having served at key positions in leading IT consulting firms. He has extensively written about the commercial viability and impact of next-generation technologies, most notably AI, IoT, and Big Data. Sudip’s forte lies in offering a nuanced analysis on the key developments in the tech landscape. A reputed thought-leader, his views have been published in leading publications, including CIO, ZD Net, Economic Times, and The Economist