New Technology Drops Queue Times at Dubai Airports

Dubai Airports

Waiting time for passengers in queue at Dubai International Airport- DXB has reduced by almost 10% during 1st quarter of 2017, owing to implementation of new advanced technologies for international passenger traffic at world’s busiest airport. According to recent updates, 84% transfer passengers were processed in first 3 months of 2017 within 5 minutes, 68% arrival passengers within 15 minutes, and 87% departing passengers within 10 minutes.

Smart Gates is the first technology that is reducing the queues and transaction times at immigration check points. Smart Gates, specifically new service enabling utilisation of Emirates ID cards for passing through automated immigration gates of DXB, has reduced transaction times by 10-15 seconds per passenger on an average. From the time of its introduction in previous year, more than 30 Mn UAE users have benefitted themselves from this service.

This service is completely free and requires no pre-registration, and is available on 120 Smart Gates around Dubai International Airport, which makes it convenient and faster passing through immigration for every UAE resident. This system, launched by General Directorate of Residency & Foreigner Affairs (GDRFA), Emirates Identity Authority, and Dubai Airports, is capable of quickly, efficiently, and accurately confirming identities, eligibilities, and travel plans of UAE residents for entering and departing the country.

Another technology reducing waiting times, sophisticated motion sensor system, provides airports with tracking of queues on real-time basis. The system comprises series of 530 sensors, installed at critical passenger processing areas across terminals 1 and 3 at DXB. These sensors enable tracking of people’s movement, collecting & computing valuable data such as passenger queue lengths and wait times, and calculating prevailing service level based on those factors.

Data is conveyed through simple mobile app utilized by more than five thousand operational staff around Dubai Airlines, Airports, and control authorities working at airports. Alerting every team on real-time basis, the mobile application enables the operational staff of Dubai airports in identifying the bottlenecks quickly and facilitating deployment of resources for addressing them. Implementation of terminal 2 is expected to occur during 2017.

Senior vice president of operations of Dubai Airports, Frank McCrorie, said at Dubai International Airports that the automated system offers them with a more accurate and timelier data faster than the manual system which was utilised previously. He said that this has provided the operations team & other organisations working across the airport with a bird’s eye view over bottlenecks, enabling them to manage staffing of lanes and levels in a better way, and improvise the overall experience of customers. He added that they yet have much work to do in this field, at the same time being pleased with the progress till date.

Access to month-on-month, day-to-day, historical data also implies the capability of Dubai Airports’ planning teams in identifying trends and predicting problems prior to their occurrence. The analysis has resulted into an enhanced decision making between boosted service levels and stakeholders. Both technologies support the DXB Plus program of Dubai Airports which is designed for improving service while surging the capacity to 118 Mn passengers at Dubai International Airport by 2018.

About Suyog Keluskar 7 Articles
Suyog Keluskar is an experienced Market Research, Customer Insights & Consulting professional, covering latest industry and market updates on Electronics, Semiconductor and ICT domain. With over ten years of experience in business/market research, Suyog delivers customer-centric assignments in market-entry, market expansion, partner identification, competition analysis, market sizing, industry insights and customer intelligence studies. When Suyog is not busy unraveling the consumer mind or unearthing market potential he can be found traveling the road less traveled with a fascinating book on contemporary history in his hand. An avid cricket fan, music lover and you will also find him discussing politics with his friends and peers more often.